(From the CEO of Everest and Outsourcing Center):
What elements are really necessary to make an outsourcing partnershipsuccessful over the long term? Although the details differ with each arrangement, the principles are the same. Bank of America knew what it wouldtake to ensure success when it decided to outsource its human resources functions. Here’s the bottom-line story of the definitive steps they took upfront to find the right supplier, shape their new relationship together, and the effect of the Bank taking an equity stake in Exult.